Help with a complex property case

Defects after buying

Found defects after buying your home? We help you understand the case, get the right professional input and follow it through.

Including when several problems appear at once, answers conflict or you do not know where to start.

Describe your case

What we can help with

Moisture, rot, leakage or odour that needs investigation
Cracks, settlement or structural concerns
Alterations or room use that do not match drawings
Differences between sales records and observations
Photographs, measurements and messages without one timeline

First actions

Limit damage and preserve what can be documented

Active damage or danger comes first. Documentation work must not delay necessary mitigation.

Contact the relevant emergency service, professional or insurer when required
Preserve original photographs and videos with date and file information
Record what was discovered, when and what action was taken
Ask a qualified adviser promptly who should be notified and which deadlines may apply

Documents that may help

Purchase agreement, sales prospectus, condition report and seller declaration
Original photographs, videos, measurements and dates
Available drawings, decisions and completion records
Messages with the seller, agent, insurer and professionals
Reports, quotations, invoices and urgent mitigation

How we help

Compare what you were told before buying with later findings
Organise photographs, reports and events so the problem can be investigated
Identify questions that need technical or legal assessment
Help with enquiries to professionals, the insurer and others involved
Follow up answers and the work still needed

Working method

How we follow up the case

We look into the case
You tell us what you need help with, and we review the available information.
We identify what is missing
Organise photographs, reports and events so the problem can be investigated
We take the next step
Help with enquiries to professionals, the insurer and others involved
We follow up
Follow up answers and the work still needed

What you get help with

A clear overview of findings and unanswered questions

Documents and photographs organised by topic and event

Specific questions for professionals and others involved

A plan for investigations and follow-up

Specialist expertise

Who can investigate the problem?

We help identify whether the case needs a surveyor, engineer, insurer or legal adviser, and follow up the work between them. The relevant professional assesses technical causes or legal questions; we keep track of the case and what still needs doing.

Next step

From findings to follow-up

A report may raise further questions about damage, repairs or responsibility. We help you understand the answers and follow up what still needs investigation.

Questions and answers

Do I need all the documents before contacting you?

You can start with a brief description of what you have found. We help identify the documents and investigations needed.

Can you help find the cause of moisture or cracks?

We help gather the information and get the problem investigated by the right professional. An inspection of the property may be needed to establish the cause.

What if I knew about the problem when I bought?

We also help with known problems and the work needed to investigate and address them. Any claim following the purchase needs to be assessed against the facts of that case.