Found moisture, soft timber or a crack in the home you recently bought? Take photographs, note what has happened and get help investigating the problem. An active leak or damage that is getting worse needs attention first.
Photograph and describe what you found
Take an overview photograph of the room and close-ups of the detail. Note when, where and how you discovered it. Had the wall just been opened, had it been raining, or did you notice it during normal use? Write what you know and label assumptions as assumptions.
Keep original photographs. Make separate copies if you want to mark an area or send a smaller file. A simple filename and description are often more useful than numerous photographs that cannot later be located. Do not remove useful evidence just to improve the image. Where there is immediate danger or an active leak, necessary safety measures and damage limitation come first; record what was done.
Compare the purchase information
Find the relevant room or building element in the condition report. Read the seller’s declaration, sales particulars and answers received before buying. Was the matter mentioned, or was further investigation recommended? Keep that earlier information separate from what you have now discovered.
A problem becoming visible after handover does not itself prove a defect for which the seller is responsible. Forbrukerrådet explains the relevance of information available at purchase and the property’s age and condition. Where a complaint may be relevant, it recommends prompt written notification rather than waiting until every cause has been investigated.
Give the professional a clear question
An investigation is easier to follow up when its purpose is clear. The question might concern the extent of an affected area, whether moisture is still entering or what needs examination before repair. Ask for observations, measurements, assessments and uncertainty to be distinguished.
Ask the professional to explain which measurements or investigations are needed and what any cost estimate covers.
Get help following up
Make a short overview of the finding, existing documents and unanswered questions. Separate technical investigation from insurance and any complaint so that the right recipient receives the right question. Budsjekk can help gather the material, prepare enquiries and follow up the people involved.
See also how to document a possible hidden defect.
What to check
- Limit an active leak or other continuing damage.
- Photograph the finding and note where and when you discovered it.
- Find the room in the condition report and seller declaration.
- Notify the seller promptly in writing if you intend to complain.