Plenty of reports, but little progress

What happened

The case had grown over time. Technical reports, estimates, photographs and invoices were kept in different folders and emails. Several people were working on separate parts, without a shared overview of the case.

The same problems were described in different ways. Views on the cause, repairs and costs differed, and it was difficult to tell which investigations each answer relied on.

How the work moved forward

Documents were grouped by problem so that reports, photographs and estimates about the same damage could be read together. A short account set out what had happened and in what order.

Unanswered questions were linked to the documents that could help explain them. The people following up received the material relevant to their part of the work.

It became easier to find the information and see which questions still needed answers. There was now a shared overview to use in following up the case.

Facing a similar problem?

If your case has become difficult to manage, you can ask for help before sorting everything yourself. Tell us what you are trying to resolve and which reports and replies you already have.

Budsjekk helps you get an overview, prepare questions for the people involved and follow up the work.